At MusoTees, our T-shirts are made to order, especially for you. We work with professional print and fulfilment partners to produce and deliver your order as efficiently as possible.
Where do you ship to?
We offer free shipping to eligible destinations, including the USA, UK and EU countries. Shipping availability depends on the destination and our fulfilment partners. If you live outside these countries we may still be able to ship to you, please contact us for a shipping quote.
Where are your T-shirts printed and shipped from?
Our T-shirts are printed to order through our fulfilment partners. We aim to use a print provider that can serve your region, helping get your order to you efficiently.
How long will my order take to arrive?
Each T-shirt is made to order, so please allow time for production before dispatch. Delivery times depend on your location and the fulfilment provider used. Any estimates shown at checkout are indicative.
Is shipping really free?
Yes! We offer free shipping to eligible destinations. The available shipping options will depend on your delivery address.
Can I track my order?
Where tracking is available, we’ll send you tracking details when your order has been dispatched.
Can I change or cancel my order?
Because our T-shirts are made to order, please contact us as soon as possible if you need to change or cancel an order. Once production has started, changes may not be possible. Your statutory cancellation rights still apply where required by law.
What if my T-shirt arrives damaged, faulty or incorrect?
We’re sorry if something isn’t right. Contact us with your order number, a description of the problem and photographs if appropriate. We’ll investigate and arrange an appropriate remedy in accordance with your legal rights.
Can I exchange a T-shirt for a different size?
If you’ve received the wrong item or there is a fault, contact us for help. For a change of size due to ordering the wrong size, please contact us to discuss the available options.
How will I receive my refund?
Where a refund is approved or legally required, it will normally be returned to your original payment method, subject to applicable law.
How do I contact you about my order?
Please contact us via our contact page and include your order number so we can help you as quickly as possible.
